Terms of Service

These Terms of Service ("Terms") govern your access to and use of the VestaGrove website and booking services operated by VestaGrove Ltd, a company registered in England and Wales ("VestaGrove", "we", "us", "our"). By accessing our website or making a booking, you agree to be bound by these Terms. If you do not agree, please do not use our services.

VestaGrove is a luxury property rental platform that connects guests with curated, high-quality holiday properties. We act as an agent on behalf of property owners.

VestaGrove Ltd
Email: lettings@vestagrove.co.uk
Phone: 07494 243625

You must be at least 18 years of age to make a booking with VestaGrove. By booking, you confirm that you are of legal age and have the legal capacity to enter into a binding contract. You must not misrepresent your identity or provide false information.

A booking is not confirmed until you receive a written booking confirmation from VestaGrove Ltd. Completion of the booking form and payment does not, by itself, constitute a confirmed booking. We reserve the right to decline any booking request.

Once a booking is confirmed, a legally binding contract is formed between you and VestaGrove Ltd on the basis of these Terms and the specific property details provided at the time of booking.

All prices are displayed in the currency shown at checkout and include applicable taxes unless stated otherwise. VestaGrove reserves the right to correct any pricing errors before confirming a booking.

Payment is required at the time of booking unless a specific payment plan has been agreed in writing. Transactions are processed securely through our payment provider. VestaGrove does not store full payment card details.

Cancellations are governed by our Cancellation Policy, which forms part of these Terms. Refunds are issued at VestaGrove's discretion in accordance with that policy.

As the lead guest, you accept responsibility for the property and the conduct of all members of your party during the stay. You agree to:

• Use the property solely for holiday purposes and only by the number of guests stated in the booking
• Treat the property and its contents with care and leave it in a clean and tidy condition
• Not allow pets unless explicitly permitted in the booking
• Not host events, parties, or gatherings without prior written consent from VestaGrove
• Not smoke inside any property unless designated areas have been agreed in writing
• Report any damage immediately to VestaGrove
• Comply with all house rules provided at check-in

VestaGrove reserves the right to terminate the stay without refund if these responsibilities are not met.

A refundable security deposit may be required for certain properties. Details are provided on the property listing. The deposit will be returned within 7 business days of check-out, subject to no damage, loss, or breach of house rules.

VestaGrove endeavours to ensure all property information is accurate but makes no warranty regarding the completeness or accuracy of property descriptions. To the fullest extent permitted by law:

• VestaGrove shall not be liable for any loss, injury, or damage suffered by guests during their stay
• VestaGrove shall not be liable for disruption caused by circumstances beyond our reasonable control, including but not limited to natural disasters, utility failures, or third-party service disruptions
• Our total liability to you shall not exceed the total amount paid for the booking in question

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

All content on the VestaGrove website — including text, images, logos, and design — is the property of VestaGrove Ltd or its licensors and is protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

Our website may contain links to third-party websites or services. VestaGrove is not responsible for the content, policies, or practices of any third parties.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

VestaGrove reserves the right to update these Terms at any time. The version in force at the time of your booking applies to that booking. Continued use of our services after any updates constitutes acceptance of the revised Terms.

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact:
VestaGrove Ltd
Email: lettings@vestagrove.co.uk
Phone: 07494 243625