Guest Support
Whether you have a question before you arrive or need help during your stay, our team is ready to assist.
Emergency during your stay? Call us immediately on 07494 243625. We're available for urgent matters.
Contact Us
Choose the channel that suits you best.
Response Times
Phone
Email & Contact Form
How Can We Help?
Check-in & Check-out
Key collection, early check-in requests, late check-out arrangements, and house access.
Property Issues During Your Stay
Maintenance problems, appliance faults, missing amenities, or anything that falls short of expectation — please call us immediately.
Cancellations & Refunds
Understand our cancellation tiers, how to cancel, and when to expect refunds.
View Cancellation PolicyInvoice & Payment Queries
Requests for payment receipts, invoices, or queries about charges on your booking.
Feedback & Complaints
We take all feedback seriously. If something went wrong, email us at lettings@vestagrove.co.uk and we will investigate promptly.
Emergency Support
For urgent issues outside of office hours — safety concerns, security issues, or property damage — call us directly.
07494 243625Looking for quick answers? Browse our Booking FAQ →